1. Acceptance of Terms

By accessing or using StardomFans Ltd. (“the Platform”), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Platform. These terms apply to all users, including artists, fans, and visitors.

2. User Accounts

To access certain features, you must create an account. You agree to:

• Provide accurate and complete information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized access

3. Artist Accounts

Artists using the Platform agree to:

• Only upload content they have the legal right to distribute
• Provide accurate event and product information
• Honor all ticket and merchandise sales
• Comply with all applicable laws regarding content and commerce

4. Payments, Fees, Refunds & Merchant of Record

4.1 Fees. StardomFans Ltd. charges a 10% platform commission on ticket sales, product sales, and digital-goods sales. Payment processing fees (approximately 2.6% + $0.10 per transaction) are additional and passed through at cost. Rates are shown to artists in the CRA Reporting Dashboard.

4.2 Refund Policy — 7-Day Window. All sales of digital products and services (digital downloads, albums, livestream passes, remix-challenge entries, AI messages, subscriptions) are final and non-refundable. Exceptions are made only if the digital file is confirmed defective, misrepresented, or the initial download fails to complete. Refund requests for eligible digital items must be submitted within 7 days after the date of purchase by contacting admin support in-app. For physical goods and event tickets, refund requests are also accepted within the 7-day window; after day 7 all sales become final.

4.3 Treasury Rule (7 / 10 / 11). To protect both buyers and sellers, funds move through a mandatory holdback schedule:

• Day 1–7: Refund window open. Funds are marked “Pending” — not available for artist payout.
• Day 8–10: Refund window closed. Funds remain “Pending” — this is the 3-day treasury grace period.
• Day 11+: Funds mature and move to the artist’s “Available” balance for withdrawal.

4.4 Merchant of Record (MoR). StardomFans Ltd. acts as the Merchant of Record for all transactions processed on the Platform. This means we are legally responsible for collecting, remitting, and reporting applicable taxes (GST/HST/PST/QST) on behalf of Canadian sellers, as well as for handling chargebacks and payment-provider disputes. Buyers see “StardomFans” on their card statement. Artists receive net proceeds after platform commission, processing fees, and applicable taxes have been deducted at source.

4.5 Chargebacks. A chargeback initiated by a buyer with their card issuer immediately reverses the full transaction amount, plus a $15 chargeback administration fee, from the artist's pending balance. Repeated chargebacks may result in account suspension pending investigation.

4.6 Payout Schedule. Artists may withdraw matured “Available” balance at any time via the Payouts dashboard, subject to a minimum payout threshold and the two-person co-sign security policy for larger amounts. Payouts settle in 1–3 business days depending on the destination bank.

5. Content Guidelines

Users may not upload or share content that:

• Infringes on intellectual property rights
• Contains illegal, harmful, or offensive material
• Violates privacy or publicity rights
• Contains malware or malicious code
• Promotes fraud or deceptive practices

6. Intellectual Property

Artists retain ownership of their content. By uploading content to StardomFans Ltd., you grant us a non-exclusive, worldwide license to host, display, and distribute your content on the Platform. This license terminates when you remove your content or close your account.

7. Content Disclaimer & Limitation of Liability

7.1 Content Disclaimer. StardomFans Ltd. operates solely as a technology platform that enables artists, corporate accounts, store operators, and individual users (collectively, “Uploaders”) to publish, distribute, and monetize their creative works, products, and services. StardomFans Ltd. does not create, endorse, screen, verify, approve, or assume any legal responsibility or liability whatsoever for any content, product, listing, message, or material uploaded, published, displayed, sold, streamed, or otherwise made available by any Uploader or any third party on this Platform. This disclaimer applies without limitation to all music, videos, images, livestreams, event listings, merchandise, descriptions, promotional materials, comments, community posts, corporate store inventory, user-uploaded media, and any other user-generated content of any kind.

7.2 Uploader Responsibility. Each Uploader — whether an artist, a corporate account, a store operator, or a regular user — is solely and exclusively responsible for: (a) all content they publish, post, stream, or distribute on StardomFans Ltd.; (b) all products, tickets, merchandise, subscriptions, and services they list or sell through the Platform; (c) all dealings, communications, and transactions with their fans, customers, and other users; (d) ensuring they hold all necessary rights, licenses, permissions, and consents for any content or material they upload; and (e) full compliance with all applicable local, national, and international laws, including but not limited to copyright, trademark, publicity rights, consumer protection, defamation, privacy, data protection, tax, obscenity, anti-discrimination, and import/export laws. Each Uploader acknowledges and agrees that StardomFans Ltd. shall not be held liable for any disputes, claims, regulatory actions, fines, damages, refunds, chargebacks, or losses arising from their content, products, services, or customer interactions.

7.3 Transaction Disclaimer. All purchases of tickets, merchandise, subscriptions, digital downloads, livestream access, supporter experiences, and other goods or services listed on StardomFans Ltd. constitute a direct transaction between the purchasing user and the respective Uploader(artist, corporate seller, or store operator). StardomFans Ltd. acts solely as a payment facilitator and technology intermediary and is not a party to these underlying transactions. StardomFans Ltd. bears no responsibility for the quality, condition, authenticity, delivery, performance, refund, cancellation, or fulfillment of any goods or services sold by Uploaders on the Platform. Refund and dispute resolution policies are set and enforced by each Uploader and must comply with applicable consumer-protection laws.

7.4 Moderation Reservation. While StardomFans Ltd. is not legally responsible for user-generated content, we reserve the unconditional right (but not the obligation) to review, remove, restrict access to, de-monetize, or take down any content that we determine, in our sole discretion, violates these Terms, our Community Guidelines, our Copyright Policy, or any applicable law. Removal of content does not constitute legal endorsement of any remaining content.

7.5 Limitation of Liability. StardomFans Ltd. and its parent companies, affiliates, officers, directors, employees, agents, and partners shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, or business opportunities, arising out of or in connection with your access to or use of the Platform, your dealings with other users, or any content available on the Platform. The Platform is provided on an “as is” and “as available” basis without warranties of any kind, whether express, implied, or statutory. To the maximum extent permitted by law, StardomFans Ltd.'s total aggregate liability arising out of or related to these Terms or your use of the Platform shall not exceed the platform fees actually paid by you to StardomFans Ltd. in the twelve (12) months preceding the claim, or one hundred U.S. dollars (USD $100), whichever is greater.

8. Termination

We reserve the right to suspend or terminate accounts that violate these terms. You may close your account at any time. Upon termination, your right to use the Platform ceases immediately, though certain provisions of these terms will survive.

9. Governing Law & Jurisdiction

These terms are governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. The parties irrevocably attorn to the exclusive jurisdiction of the courts sitting in Vancouver, British Columbia for any dispute not otherwise resolved by binding arbitration.

Any dispute, controversy, or claim arising out of or relating to these terms, or the breach, termination, or invalidity thereof, shall be finally resolved by arbitration administered by the British Columbia International Commercial Arbitration Centre (BCICAC) pursuant to its Rules for Domestic Commercial Arbitration Proceedings, with the seat of arbitration in Vancouver, British Columbia, and the language of arbitration in English.

Consumer purchases originating in Canada are additionally protected by the Business Practices and Consumer Protection Act (BC), the Personal Information Protection Act (BC), and Canada's Consumer Packaging and Labelling Act where applicable.

10. Contact

For questions about these Terms of Service, please contact us via secure in-app messaging: Message Admin (Legal)